OUR HOTLINE
How to get in touch ?
Our psychological support helpline is available 24/7. You’ll be able to get in touch with a qualified counsellor within seconds, whether you wish to discuss professional or personal matters: work-related stress, harassment, conflict, discrimination, etc.
We receive more than 12.000 calls every year and provide support to more than 400 companies.
OTHER END OF THE LINE,
WITH OR WITHOUT INTERNET
A FREEPHONE NUMBER
ISSUED BY YOUR COMPANY
With internet access
I go online and access the counsellor list and make my choice from the ones who are available
On my smartphone, I dial the freephone number as well as the access code issued to me. The welcome message requests that I input the 4-digit corresponding to a counsellor and I’m instantly put in touch with them.
Without internet access
If I haven’t picked a counsellor, or I don’t have access to the Pros-Consulte website, I dial the freephone number, as well as the access code.
Thereafter, I simply need to dial * on my phone and I’ll be put in touch with the first available counsellor on the helpline
Using our mobile app
I can download the Pros-Consulte Android or IOS app on my smartphone
I input the freephone number once and for all, as well as my access code
I then select an available counsellor by tapping the icon and I’m put in touch with them
Using the web tchat
Select a counsellor registered with the web chat service
Click on the chat bubble icon and then on the “Démarrer la consultation par chat” prompt.
A consultation windows pops up and you may enter your dedicated freephone number : 0 800 XXX XXX
Validate the consultation parameter and the chat may begin
Counsellor support offered through the Pros-Consulte psychological support helpline is limited to a few consultations and is not in itself a therapy service.
* Want to know more about our services ? Request a personalized quote ?
Contact our team and they’ll get in touch as soon as possible.